Returns within 7 days • Refunds within 15 business days

At Sri Gururaja Coffee Works, we want you to have a clear and convenient shopping experience. This policy explains how to request a return and how approved refunds are processed.

Return Window

Customers may request a return within 7 days after the order is delivered. Return requests submitted after this period may not be accepted, except where required by applicable law or otherwise confirmed by Sri Gururaja Coffee Works.

 How to Request a Return

The return-request process follows the same steps as the order-cancellation process, with the return option used in place of “Cancel order”:

1.       Log in to your account using your registered email address.

2.       Find the relevant Order ID and select “Return order” or the available return option.

3.       Enter the reason for the return and submit the request.

If the return option is not available in your account, contact customer support using the details published on our website. Include your Order ID and the reason for the return. Submitting a request does not itself confirm that the return has been approved; we will review the request and share the next steps.

 Return Review and Product Condition

Return requests will be reviewed individually. Please keep the product, its packaging, and any included items in a suitable condition until you receive instructions. If the item is damaged, incorrect, or missing, provide your Order ID and clear photographs where possible so that we can assess the issue.

Any product-specific return conditions or exclusions should be displayed on the relevant product page or communicated by customer support. Nothing in this policy limits rights that cannot legally be excluded.

 Return Shipping

After reviewing the request, our team will explain how the item should be returned and whether return shipping arrangements or charges apply. Please wait for these instructions before sending a parcel back, so that it can be matched to the correct order.

 Refund Processing Time

For an approved return, the refund will be processed within 15 business days after the return is approved and the required return checks are completed. The time taken for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, UPI app, or payment provider.

 Refund Method

Where possible, approved refunds will be sent through the original payment method. If that method cannot receive the refund, our team will contact the customer to arrange an appropriate alternative, subject to applicable rules and payment-provider requirements.

 Damaged, Incorrect or Missing Items

If you receive a damaged or incorrect item, or if an item is missing from your order, contact us as soon as reasonably possible. Share your Order ID, a description of the issue, and photographs of the parcel and product where relevant. We will review the case and communicate the available resolution, which may include a return, replacement, or refund as applicable.

 Order Cancellation vs. Return

Order cancellation applies before an order is completed for delivery and is subject to the cancellation terms in our Cancellation  Policy. A return request applies after the order has been delivered and must be submitted within the 7-day return window stated in this policy.

Contact Us

For return or refund assistance, contact Sri Gururaja Coffee Works using the customer-support contact details published on our website and also mentioned below for contancting us. Please include your Order ID and registered contact details so we can help identify your order.

Phone : +91 9483315019

Email : srigururaja@gmail.com

Policy Updates

Sri Gururaja Coffee Works may update this policy when our procedures change. The latest version published on our website will apply, subject to applicable law.