SRI GURURAJA COFFEE WORKS

Order processing • Shipping • Tracking

This Shipping Policy explains how Sri Gururaja Coffee Works processes orders, arranges delivery, communicates order updates, and handles cancellation and delivery-related concerns. Please read it before placing an order on our website.

 Order Confirmation and Order ID

After an order is successfully placed and confirmed, a unique Order ID beginning with “SGCW-” will be provided to the customer through the contact channel used for the order. Please keep this Order ID and quote it when contacting us about your order.

 Order Processing Time

Orders are generally processed within 24–72 hours, excluding Sundays and public holidays. Orders placed after 5:00 PM will normally begin processing on the next working day. Processing time is the time needed to prepare an order before dispatch; it is separate from transit time.

Processing may take longer when there is:

·       A need to verify the delivery address or contact details.

·       Limited availability of courier partners.

·       A high volume of orders.

·       A delay in payment verification for prepaid orders.

·       A temporary product stock shortage or replenishment delay.

 Shipping and Delivery Estimates

After dispatch, delivery time depends on the destination, courier service, weather, local conditions, and other logistics factors. Any delivery estimate displayed at checkout or communicated after dispatch is an estimate, not a guaranteed delivery date. Remote locations and unforeseen disruptions may require additional time.

Please ensure that the shipping address, PIN code, phone number, and other delivery details entered at checkout are correct. Incorrect or incomplete details may delay delivery or result in the parcel being returned.

 Shipping Charges

Applicable shipping charges, if any, will be shown at checkout before payment is completed. The amount may vary according to the order, delivery address, package, or available shipping service. If a free-shipping offer applies, its eligibility conditions will be displayed with that offer or at checkout.

 Dispatch, Tracking and Order Notifications

We may send order-related updates through email or WhatsApp, using the contact details provided at checkout. Depending on the order status and the available service, updates may include:

·       Order confirmation

·       Order dispatched

·       Out for delivery

·       Order delivered

·       Order cancellation

·       Refund status, where applicable

·       Payment-related issues for prepaid orders

·       Order placed on hold or requiring clarification

Where a courier tracking link or tracking number is available, it will be shared with the customer or made available through the relevant order update. Tracking information may take some time to appear after dispatch.

 Delayed, Unsuccessful or Returned Deliveries

Delivery may be delayed by courier operations, weather, public holidays, address verification, access restrictions, or other circumstances outside our reasonable control. If tracking shows an unusual delay, or the delivery attempt fails, contact us with your Order ID so we can help check the status with the courier.

If a parcel is returned because the address is incorrect or incomplete, the recipient is unavailable, or delivery cannot be completed, further delivery arrangements may be subject to courier availability and any applicable additional charges. We will review such cases individually.

 Damaged, Missing or Incorrect Items

If your parcel appears damaged, an item is missing, or you receive an incorrect product, contact us as soon as reasonably possible. Include your Order ID, a description of the issue, and clear photographs of the outer package, shipping label, and product where relevant. We will review the details and explain the available next steps under our applicable return, replacement, or refund policy.

 Refunds and Payment Issues

If a refund is approved, it will be processed according to the applicable refund policy and the payment provider's procedures. The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI app, or payment service. If a prepaid payment is deducted but the order is not confirmed, please contact us with the payment reference and any available transaction details. Do not share your password, PIN, or OTP.

 Customer Support

For questions about order processing, shipping, tracking, cancellation, or delivery issues, contact Sri Gururaja Coffee Works using the customer-support contact details published on our website. Please include your Order ID so we can identify the order and assist you more efficiently.

Phone : +91 9483315019

Email : srigururaja@gmail.com

Note :

Sri Gururaja Coffee Works may update this policy when our order or shipping procedures change. The latest version published on our website will apply to orders placed under that version, subject to applicable law.